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Returns / Credit
Note / Refund Policy
- All sales are considered firm (non-returnable) and no returned goods will be accepted unless pre-arranged prior to the sale taking place and subject to management discretion. Drivers and other staff may not collect goods from clients without pre-approval.
- Special offers are not subject to any further discount and may not be used in conjunction with any other special offer or discount.
- No refund will be allowed on goods accepted for return and they will have to be exchanged for a credit note (no expiry date) or goods to the same value. Returned goods must be unmarked and in a completely re-sellable condition. No delivery / postage / packaging charges will be credited.
- The following goods will not be accepted for return under any circumstance unless due to an error on the part of Caxton Books: study guides, syllabus specific textbooks / workbooks (it specifically states a grade on the textbook / workbook), photocopiable material, goods not normally stocked by Caxton Books but ordered for clients and special offers.
- Proof of purchase must be provided for all returns and no goods will be accepted for return / exchange or credit once thirty days from the date of sale has elapsed.
- Goods purchased through the back-to-school program may be exchanged for a credit note or goods to the same value within ten days of receipt of goods (subject to all conditions above).
- Children moving schools will have the option of a refund less a ten percent handling fee (handling fee maximum R50.00) and written proof of the school transfer must be provided.
- Where any terms and conditions are contrary to applicable South African legislation, the applicable legislation will prevail.
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Intellectual
Property Rights
| All the content, trademarks and
data on this web-site, including
but not limited to software, databases,
text, graphics, icons, hyperlinks,
private information, designs and
agreements, are the property of
or licensed to Caxton Books and
as such are protected from infringement
by local and international legislation
and treaties. |
Electronic Communications
| When a person visits www.caxtons.co.za
or sends an e-mail to any e-mail
address related to this web-site,
that person consents to receiving
communication from Caxton Books
electronically and agrees that
all agreements, notices, disclosures
and all other information sent
by Caxton Books satisfies any
legal requirement, including but
not limited to the requirement
that such communication should
be “in writing”. |
Framing
| No person, business or web-site
may frame this web-site or any
pages on this web-site in any
way whatsoever. |
Spiders and
Crawlers
| No person, business or web-site
may use any technology to search
and gain any information from
this web-site without the prior
written permission of Caxton Books.
Such permission should be obtained
from info@caxtons.co.za. |
Hyperlinks
| • |
No person, business
or web-site may link to any page
on this web-site without the prior
written permission of Caxton Books.
Such permission should be obtained
from info@caxtons.co.za. |
| • |
Hyperlinks provided on this web-site
to other web-sites are provided
as is and Caxton Books does not
necessarily agree with, edit or
sponsor the content on these other
web-sites. |
Disclaimer
| • |
Apart from the provisions
of sections 43(5) and 43(6) of
the Electronic Communications
and Transactions Act, neither
Caxton Books nor any of its agents
or representatives shall be liable
for any damage, loss or liability
of whatever nature arising from
the use or inability to use this
web-site or the services or content
provided from and through this
web-site. Furthermore, Caxton
Books makes no representations
or warranties, implied or otherwise,
that, amongst others, the content
and technology available from
and on this web-site are free
from errors and omissions or that
the service will be one hundred
percent uninterrupted and error
free. Users are encouraged to
report any possible malfunction(s)
and/or error(s) to info@caxtons.co.za. |
| • |
Information, ideas and opinions
expressed on this web-site should
not be regarded as professional
advice and/or the official opinion
of Caxton Books. Users are encouraged
to take professional advice before
taking any course of action related
to information, ideas and/or opinions
expressed on this web-site. |
| • |
All purchases from www.caxtons.co.za
are made pursuant to agreements
with shipping and delivery agents
and risk of loss passes from Caxton
Books to such agents upon delivery
of any item to such agent. |
| • |
This web-site is supplied on an
“as-is” basis and
has not been compiled or supplied
to meet any user’s individual
requirements. It is the sole responsibility
of the user to satisfy himself/herself
prior to entering into this agreement
with Caxton Books that the service
available from and through this
web-site will meet the user’s
individual requirements and be
compatible with the user’s
hardware and/or software. |
| • |
Neither Caxton Books nor any of
its agents or representatives
shall be liable for damage, loss
or liability of whatever nature
arising from the use or inability
to use any product purchased through/on
this web-site. |
Costs
| • |
The price of any item
is displayed with the item. In
the event of a sale or special
offer the discounted price will
be displayed. |
| • |
Shipping costs are detailed under Orders and Deliveries. |
| • |
Value Added Tax at the ruling
rate is included in all prices
on this web-site. While VAT is
not levied on purchases if both
the billing and shipping addresses
are international, we are currently
unable to accommodate this option.
Please contact info@caxtons.co.za
and we will assist you with foreign
orders. |
| • |
Import Duties may be payable by
recipients of goods in foreign
countries. We are unable to calculate
or estimate these costs and suggest
that you research this issue prior
to placing any orders. |
Deliveries
Agreements of
Sale
| • |
An Agreement of Sale
between Caxton Books and the user
only comes into effect if and
when a credit card authorisation
is received from the issuing bank
or a deposit/electronic funds
transfer is credited to Caxton
Books bank statement. |
| • |
Caxton Books reserves the right
to refuse to accept and/or execute
an order without giving any reason(s).
Caxton Books also reserves the
right to cancel orders in whole
or in part as circumstances dictate.
Caxton Books will only be liable
to refund money already paid by
the user. |
| • |
Caxton Books shall take all reasonable
efforts to maintain correct prices
on all goods. If however an error
occurs Caxton Books will not be
obliged to sell the goods at the
incorrect price and shall only
be liable to refund monies paid. |
Governing Law
| This web-site is hosted, controlled
and operated from the Republic
of South Africa and is therefore
governed by South African law. |
Privacy
| Caxton Books shall take all reasonable
steps to protect the personal
information of users. For this
purpose the clause “personal
information” shall be defined
as detailed in the Promotion of
Access to Information Act 2 of
2000 (PAIA). The PAIA may be downloaded
from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf. |
Domicilium
| Caxton Books chooses as its domicilium
citandi et executandi for all
purposes under this agreement
21 Warrington Road, Kenilworth,
Cape Town, 7708. |
Changes to Agreement
| Caxton Books may at its sole discretion,
change this agreement or any part
thereof at any time without notice. |
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